Question 1

What does Control Suite do?

Accepted Answer

Control Suite is an all-in-one hospitality platform that combines EPOS, table bookings, inventory management, staff rotas, customer messaging and reporting in one connected system, so venues do not have to run separate tools that cannot talk to each other.

Question 2

How much does Control Suite cost?

Accepted Answer

There are no off-the-shelf plans. Every package is scoped bespoke to the venue, whether that is a single bar or a nationwide group, and includes onboarding, data migration and staff training. Contact Control Suite on 01772 910990 or at support@controlsuite.co.uk for a quote.

Question 3

How long does it take to get set up?

Accepted Answer

Days, not months. After a demo, the Control Suite team handles migration, hardware setup and staff training, then supports the venue through go-live with ongoing updates.

Question 4

Who is Control Suite for?

Accepted Answer

Bars, restaurants, pubs, clubs and other hospitality venues across the UK, from independent single sites to nationwide groups.

Question 5

How do I connect a card reader?

Accepted Answer

Control Suite supports Zettle card readers. Enable Bluetooth on your device, then pair the reader from within the app. The reader is detected automatically.

Question 6

Why am I not receiving notifications?

Accepted Answer

Check that notifications are enabled for Control Suite in iOS Settings then Notifications, and make sure the device has an active internet connection.

Question 7

What does the Control Suite iOS app need to run?

Accepted Answer

iOS 15.0 or later on an iPhone or iPad, an internet connection, and optionally a Zettle card reader for card payments.

Question 8

How do I contact Control Suite support?

Accepted Answer

Email support@controlsuite.co.uk or call 01772 910990. Support hours are Monday to Friday, 9am to 5pm GMT, and enquiries are answered within one working day.

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